Shipping & Delivery Policy

At Elernest LLC, we aim to provide customers with clear and transparent information regarding order processing, shipping, and delivery.

Order Processing

After an order is successfully placed and payment is confirmed, the order will be prepared for shipment.

Customers will receive an order confirmation using the contact information provided during checkout.

Orders may occasionally require additional verification for payment security, fraud prevention, or shipping-address validation.

Estimated Delivery Time

Our estimated delivery time is generally:

2–7 business days

Delivery times may vary depending on the destination, shipping carrier, weekends, public holidays, weather conditions, customs procedures, and other circumstances outside our reasonable control.

Unless expressly guaranteed during checkout, delivery dates should be considered estimates.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before payment is completed.

Customers will be able to review the applicable product price, shipping charges, and total order amount before completing their purchase.

Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may require some time to become active in the carrier's system.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you discover an error in your shipping address, please contact us immediately at contact@elernest.com.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Delayed Orders

Occasional shipping delays may occur due to circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact contact@elernest.com with your order number so that we can investigate.

Lost or Damaged Orders

If an order is lost during transit or arrives damaged, please contact us promptly.

For damaged products, we may request photographs of the product, packaging, shipping label, or other information necessary to investigate the issue.

Eligible claims will be handled in accordance with our Refund & Return Policy and applicable consumer law.

International Orders

International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Where applicable, such charges may be the customer's responsibility unless otherwise stated during checkout.

Contact

Elernest LLC
U.S.-registered company
Operations & Customer Support: Morocco
Email: contact@elernest.com

Last updated: August 2026