Refund policy
Refund & Return Policy
At Elernest LLC, we want customers to have a clear and transparent process for returns and refunds.
Returns
Customers may request an eligible return within [INSERT YOUR ACTUAL RETURN PERIOD] days of receiving their order.
To be eligible for a return, the product must generally be:
- In its original condition
- Unused, unless the return concerns a defective product
- Returned with its original packaging where reasonably applicable
- Accompanied by proof of purchase or an order number
To request a return, please contact:
Please do not return a product without first contacting our customer support team.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at contact@elernest.com.
Please include your order number and, when applicable, photographs showing the issue.
We will review the request and provide an appropriate solution where the claim is eligible.
Refunds
Once an eligible returned product has been received and inspected, we will inform you of the outcome of your refund request.
Approved refunds will be issued to the original payment method.
The time required for the refund to appear may depend on your bank, card issuer, or payment provider.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If the order has already been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.
Contact
For questions regarding returns or refunds:
Elernest LLC
Email: contact@elernest.com
Registration Country: United States
Operations & Customer Support: Morocco
Last updated: August 2026