ELERNEST FAQs

1. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and Shopify Payments. All transactions are securely processed.

2. How long does shipping take?

• Domestic (USA): 3–7 business days

• International: 10–20 business days (may vary depending on customs)
  Shipping times are estimates and not guaranteed.

3. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier’s website.

4. What is your return policy?

We accept returns within 30 days of delivery. Eligible items must be unused and in original packaging. Final sale items are non-returnable. Free return shipping is provided for eligible items.

5. How do I request a return or refund?

Email us at contact@elernest.com with your order number and reason for return. We will guide you through the process.

6. Do you offer exchanges?

Yes! Exchanges are possible if the item is in stock. Contact us at contact@elernest.com to request an exchange.

7. Is my personal information safe?

Absolutely. We take privacy seriously. For details, see our Privacy Policy.

8. Can I cancel my order?

Orders can be canceled within 24 hours of placing them. Contact us immediately at contact@elernest.com. After 24 hours, orders may already be processed or shipped.

9. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and times will vary depending on your location.

10. How can I contact ELERNEST for support?

Email us at contact@elernest.com or mail us at:
30 N Gould St Ste R, Sheridan, WY 82801, USA